How does the 7-Day Response Guarantee work?
If you reach out to a candidate and they decline the request or don't respond within 7 days, your spent credit is automatically refunded as 1 Merged Credit to your account balance. You never lose your budget and can immediately approach another candidate.
Does my Merged Credit expire if a candidate doesn't respond?
No! With Pay-As-You-Go, both refunded and purchased credits never expire. With the Pro Plan, refunded credits remain valid for up to 90 days.
What's the difference between Pay-As-You-Go and the Pro Plan?
With Pay-As-You-Go, you buy individual credits for €49 each whenever you need to reach someone occasionally. The Pro Plan (€199/month) is for teams hiring continuously; you get 5 credits per month (just €39.80 per contact) and unused credits remain valid for 90 days.
Are there any hidden costs or success fees when you make a hire?
Absolutely not. You only pay for unlocking the contact via Merged Credits. You keep 100% of your hiring budget, regardless of who you hire.
Can I pay from abroad or in another currency?
Yes, all payments and credit purchases are securely processed via Stripe.